You might have an internet connectivity issue that can cause error while opting for option. Therefore, to deal with such an issue you can navigate to customer care where you can put forward your query to the tech support team or you can also navigate to the tech consultancies that can help you with the error that you’re facing.
Resetting a lost or forgotten password
Go Name.com and click Log in in the upper right.
Click Forgot Username or password? ...
Enter your accounts account username click Send Reset Link. ...
An email will be sent to the Registrant contact for the account. ...
Click the link and you will be prompted to enter the password twice.
Regards,
Bruce
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