There are several ways through which you can eliminate error 1328. However, firstly, you will need to determine the reasons that trigger QuickBooks error 1328. Once concluded, the desired steps can be taken to eliminate the problem. The first step is to locate the config.msi file which is available in the QuickBooks folder. Open the C drive and make sure no files are hidden. Right-click on config.msi, click rename, add OLD in the name, and hit enter. Further, you may also try to use the registry repair tool (available on the Intuit website) to eliminate QuickBooks error code 1328.
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Solution 1: Uninstall QuickBooks Desktop
If you run into issues when you uninstall QuickBooks, there might be something going on with your computer. You should contact an IT professional or Microsoft for help.
Step 1: Remove QuickBooks
Open the Windows Start menu. Search for “Control Panel”, then open Control Panel.
Select Programs and Features or Uninstall a Program.
From the list of programs, select your version of QuickBooks Dedicated Server Hosting you want to uninstall.
Select Uninstall/Change and then Remove. Select Next. If you don’t see this option, sign out and sign back into Windows as an admin (or a user with admin rights).
Step 2: Reinstall QuickBooks Desktop
When you’re done, reinstall QuickBooks Desktop Enterprise Desktop.
If this doesn't work you have to Uninstall QuickBooks and manually rename the installation folders
Solution 2: Uninstall QuickBooks and manually rename the installation folders
Uninstall QuickBooks
Follow the steps to display hidden files.
Open the Windows Start menu. Search for “File Explorer”, then open File Explorer.
Find and open the folder that holds your QuickBooks company files. This is usually your QuickBooks folder. It's usually in one of these locations:
C:\ProgramData\Intuit\QuickBooks (year)
C:\Users\(current user)\AppData\Local\Intuit\QuickBooks (year)
C:\Program Files\Intuit\QuickBooks (year)
64-bit version C:\Program Files (x86)\Intuit\QuickBooks (year)
Right-click the folder and select Rename.
Add the word "old" at the end of the folder name. This prevents QuickBooks from opening it when you reinstall.
Reinstall QuickBooks Desktop.
If you get an access error message when you try to rename the folder:
Right-click the Windows Task Bar, then select Task Manager.
Go to the Processes tab.
Select the Name column header to sort the list.
Select the following processes and then End Process for each: QBDBMgrN.exe, QBDBMgr.exe, QBCFMonitorService.exe, Qbw32.exe.
Select Yes if you see the message, "WARNING: Terminating a process can cause undesired results..."
Hope this helps.
Regards,
Bruce